Terms & Conditions

About Zameera and these Terms

These Customer Terms and Conditions (the "Terms") are between you and Zameera L.L.C-FZ, a Free Zone company registered in the Meydan Free Zone, Dubai, UAE ("Zameera", "we", "us"), and govern your use of our platform and any Experience you book through it. By using the platform or making a Booking you agree to them. Where you book for others, you confirm you have their authority and that they accept these Terms.

Zameera curates a platform of luxury experiences. We select and present the Suppliers who appear on it, but we do not operate the Experiences. Your contract for any Experience is solely with the Supplier who delivers it, and we make the Supplier's terms and cancellation policy available to you before you confirm. These Terms include our Privacy Policy and any Experience-specific terms; where those differ, they apply to that Booking. Nothing in these Terms limits rights you have under the consumer law that applies where you live ("Mandatory Consumer Law"). These Terms take effect on 6 July 2026.

Zameera acts as merchant of record for payment and curates the platform: we select and verify operators, present their Experiences, take payment, and support you. We do not operate, organise, or deliver the Experiences. Each Experience is delivered by an independent Supplier, and your contract for it is solely with that Supplier, who is solely responsible and liable for the Experience and everything connected to its delivery, including staff, equipment, vessels, vehicles, aircraft, venues, permits, licences, insurance, and safety. Except where Mandatory Consumer Law requires otherwise, Zameera is not the operator, organiser, carrier, tour operator, travel agent, package organiser, insurer, or guarantor of any Experience, and is not liable for its delivery; your remedies in respect of the Experience are against the Supplier. Helping with communication, coordination, complaints, or refunds does not make us a party to your contract with the Supplier.

Listings and sample itineraries show what an Experience can involve. They are illustrative, not an exact description of what you will receive. Your Booking is based on the final itinerary confirmed with you, and even then details may vary, including on the day, where weather, tides, wildlife, safety, or other conditions require it. We take care to be accurate, but some things cannot be guaranteed in advance, and the essential nature of the Experience will match what was agreed. Images may be our own or stock photography used to convey the character of an Experience or destination and may not show the exact setting. Nothing in this section limits your rights under Mandatory Consumer Law.

Experiences are offered on a Request to Book basis. You submit a Booking Request; our team confirms your requirements, checks details with the Supplier, and prepares a final itinerary with the amount payable. A Booking is formed, and the Experience confirmed, only when we issue a written Booking Confirmation, which we do once payment has been received.

Before confirming, you are shown and asked to accept the key terms for the Experience, including the Supplier's identity, what is and is not included, and the cancellation policy. These are the Supplier's own terms; by confirming and paying you accept that they bind you for that Booking, and where they conflict with these Terms they take precedence for that Booking. Obvious errors in price or availability do not create a binding Booking; where we identify one we will tell you and refund any amount taken.

You may pay by bank transfer or card. Beyond a certain value, card payments carry a card processing fee, shown before you pay; bank transfer avoids it. Zameera collects payment as merchant of record and does not store full card numbers. Where an operator requires payment up front to release the vessel, villa, aircraft, or slot, we forward the relevant amount to the Supplier on or shortly after confirmation; this does not reduce any refund you are due, though refund timing then reflects our recovery of those funds from the Supplier.

Each Experience has its own cancellation policy, set by the Supplier and shown to you before you confirm; that version governs your Booking. Cancel through Zameera. Whether a refund is due, and how much, depends on that policy, when you cancel (in the Experience's time zone), and Mandatory Consumer Law. Regardless of any Supplier policy, where unavoidable and extraordinary circumstances at or near the destination significantly affect the Experience and are outside your control, you may cancel and receive a full refund of amounts paid to Zameera.

A Supplier may cancel, postpone, or modify an Experience for reasons including weather, safety, operational issues, or force majeure, and has final authority on safety: the captain, pilot, guide, or venue manager may change or end an Experience where they consider it necessary. Where an Experience is materially not delivered, our default remedy is a rebooking at no extra cost or, failing that, a full refund for the affected Experience; where it is substantially delivered despite necessary safety changes, no refund is due. We are not liable for other costs you incur, such as flights, hotels, or missed onward travel, but may help arrange alternatives. Changes you request depend on Supplier acceptance and may carry charges.

If you do not arrive at the stated meeting point on time you may be treated as a no-show, and the Supplier may shorten or refuse the Experience with no refund due. You are responsible for reaching the meeting point and for the travel, transfers, visas, permits, and documents needed to do so. Participation may be refused, without refund, where a Traveller is intoxicated or unfit, fails to meet stated health, fitness, age, or certification requirements, behaves unsafely, presents invalid documents, or refuses to follow safety instructions.

Many Experiences carry inherent risk, including marine, aviation, desert, expedition, diving, and wildlife activities. By booking one you accept that participation is at your own risk and that of your party, except for risk caused by the Supplier's negligence or where Mandatory Consumer Law provides otherwise. You and each Traveller must be fit to take part, hold any required certification, and disclose in advance any medical condition, allergy, or other matter that could affect participation. Travel and activity insurance covering medical care, evacuation, and cancellation is strongly recommended, and for high-risk Experiences it is essential and may be required by the Supplier.

You and each Traveller must hold valid passports, visas, and any documents needed to take part; where participation is prevented by missing or invalid documents, no refund is due. Travellers must behave lawfully and respectfully, and a Supplier may remove a Traveller without refund for unsafe conduct, damage, or harassment. You are responsible for loss or damage caused by you or your party, and we may, on the Supplier's behalf and with your authorisation, charge the payment method used at Booking for reasonable, evidenced loss.

Personal photography is allowed unless the Supplier or venue restricts it. Commercial filming, brand collaborations, and influencer use require prior written approval from Zameera and the Supplier. Where you share content with us, you keep ownership and grant us a licence to use it for the purpose it was shared and, where you separately consent, in our marketing; you may withdraw that consent at any time by writing to contact@zameera.com.

The platform and its content, curation, and the Zameera brand are owned by or licensed to Zameera, and you receive a limited personal licence to use it. You must not scrape or copy platform content, submit fraudulent Bookings, resell Experiences without our consent, bypass Zameera to transact directly with a Supplier introduced through the platform, or interfere with the platform's security.

Our Privacy Policy explains how we handle personal information. Booking data needed to deliver the Experience is shared with the Supplier, who is an independent controller of it; payment data is shared with our payment partner. Where regulated activities require additional data, such as passport details, you consent to it being shared with the Supplier and any relevant authority.

The platform is provided on an "as available" basis. To the maximum extent permitted by law, and subject to Mandatory Consumer Law, we do not warrant that it will be uninterrupted or error-free, or that any Booking will be available. Subject to Mandatory Consumer Law, our liability for the platform and the Booking, payment, and support we provide is capped, per Booking, at the total you paid to Zameera for that Booking, and we are not liable for indirect or consequential loss, including loss of profit or enjoyment.

The Experience is the Supplier's responsibility. We are not liable for any loss, injury, illness, death, delay, damage, or service failure arising from the Supplier's acts, omissions, or negligence; your remedies in respect of these are against the Supplier. Nothing here excludes liability that cannot lawfully be excluded, including for fraud, wilful misconduct, or death or personal injury caused directly by our negligence.

You agree to hold harmless Zameera, its affiliates, officers, employees, and contractors from any third-party claim, loss, or reasonable expense arising from your breach of these Terms, your content, the conduct of your party, damage you cause, or a chargeback you bring in bad faith. This does not apply where the matter is caused by our breach, negligence, or wilful misconduct.

We may suspend or close your account and cancel pending Bookings where you materially breach these Terms, or where we reasonably suspect fraud, abuse, or unsafe conduct, or where the law requires. We may update these Terms and will notify you of material changes before they take effect; the version in force when you book applies to that Booking.

Nothing in these Terms removes any right you have under Mandatory Consumer Law where you live. For customers in the EU and UK this includes rights to information, remedies for non-conformity, and protection against unfair terms. The fourteen-day right of withdrawal for many distance contracts does not generally apply to leisure, transport, catering, or accommodation provided on a specific date or period; this is a statutory exception, not a Zameera policy.

These Terms are governed by the law of the Dubai International Financial Centre (DIFC) and, subject to your Mandatory Consumer Law rights, the DIFC Courts have exclusive jurisdiction; the working language is English. If something is wrong, contact us through your Booking Confirmation or at contact@zameera.com, and notify the Supplier on the ground during an Experience so we can help in real time. Either party may seek urgent interim or injunctive relief at any time.

Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control. This does not affect any mandatory consumer right to a refund.

No agency. These Terms create no partnership, agency, or employment between you and Zameera, or between you and any Supplier.

Assignment and severability. You may not transfer your rights without our consent; we may transfer ours where this does not materially reduce your rights. If any provision is invalid, the rest stays in force.

Entire agreement. These Terms, our Privacy Policy, any Experience-specific terms, and your Booking Confirmation are the entire agreement between you and Zameera about your use of the platform and any Booking.

Zameera L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email: contact@zameera.com

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