Supplier Terms

Supplier Terms and Conditions

These Supplier Terms and Conditions (the "Terms") govern the relationship between Zameera L.L.C-FZ ("Zameera") and any operator whose experiences are offered through the platform (the "Supplier"). They apply alongside the commercial schedule agreed with the Supplier, which sets out the commercial terms of the arrangement, including commission and payout. Where the commercial schedule expressly varies these Terms, the schedule prevails; where mandatory law applies, that law prevails. These Terms take effect when the Supplier accepts them or begins accepting Bookings through Zameera.

Zameera curates a platform of luxury experiences and acts as merchant of record for payment. Zameera sources and selects operators, creates and presents the experiences on the platform, markets them, and handles Bookings, payments, and Customer communication. Zameera is not the operator of the experiences. The Supplier is the operator of record, solely responsible and liable for their safe and proper delivery, including staff, equipment, assets, permits, licences, insurance, and on-the-ground performance.

The Supplier is the organiser and operator of record for each experience, and the contract for its delivery is between the Supplier and the Customer; Zameera is not a party to it. All obligation and liability arising from the delivery, safety, quality, and operation of an experience rests with the Supplier. The experiences and sample itineraries presented on the platform are illustrative, and the delivered experience may reasonably vary, including on the day, for weather, safety, or operating conditions. The Supplier is responsible for the accuracy of the information it provides to Zameera and for delivering the experience substantially in line with the itinerary agreed with the Customer. Nothing in these Terms creates a partnership, agency, employment, or joint venture between Zameera and the Supplier.

Before an experience is presented, and from time to time afterwards, the Supplier will provide the documents Zameera reasonably needs for know-your-business, sanctions, tax, insurance, and regulatory checks, including entity registration, trade and activity licences, insurance certificates, and beneficial ownership and signatory details. The Supplier authorises Zameera to carry out verification and sanctions screening. The Supplier will notify Zameera within twenty-four hours if any licence, permit, or insurance is suspended, lapses, or is not renewed, or of any serious incident, regulatory investigation, insolvency event, or sanctions designation. Where experiences are offered to Customers in the European Union, the Supplier will provide and keep current the trader identification information Zameera is required to hold and display under Applicable Law.

On each date the Supplier accepts or delivers a Booking, the Supplier warrants that: it is legally formed and authorised; it holds all permits, licences, and approvals required to operate each experience where it is delivered; it holds the insurance required by these Terms; it complies with all Applicable Law, including consumer, tax, health-and-safety, anti-bribery, anti-money-laundering, and sanctions law; the information and materials it provides to Zameera for each experience are accurate, current, and not misleading; its staff are trained and qualified, and its equipment, vessels, vehicles, aircraft, and venues are safe, maintained, and certified; it owns or is licensed to use all content it provides and that content infringes no third-party rights; it is not insolvent or subject to any sanctions designation; and its cancellation policy is accurate, honoured, and removes no Customer right that cannot be excluded under Applicable Law.

Zameera creates, curates, and presents each experience on the platform to its editorial standard, using the information and materials the Supplier provides together with Zameera's own or stock photography. The Supplier is responsible for giving Zameera accurate and current information, including inclusions, exclusions, price, capacity, requirements, safety notes, cancellation policy, and any on-site fees, and for informing Zameera promptly when anything material changes. Zameera may edit, present, feature, or decline any experience at its discretion. Any media the Supplier provides must fairly represent the experience and the assets used, and must not mislead as to the vessel, vehicle, aircraft, or venue actually used. Zameera will not use the Supplier's media for a different experience unless it directly relates to it. Editorial presentation by Zameera does not transfer responsibility for the experience to Zameera. The arrangement is non-exclusive, and the Supplier may continue to offer its experiences through its own and other channels, subject to the pricing and non-circumvention terms below.

The Supplier sets the price for each experience, which must be accurate and include all mandatory charges. The Supplier will not offer a Zameera-Introduced Customer a better price, terms, or availability for the same experience off-platform. The Supplier is responsible for all taxes on its supply, including VAT, GST, tourism and local taxes, and income tax, and for issuing valid tax invoices where required. Where Zameera is legally required to withhold tax, it is withheld from the Supplier's payout and remitted to the relevant authority.

Zameera retains a commission on each Booking at the rate set out in the commercial schedule, deducted from the amount payable to the Supplier. Bookings are processed by Zameera as merchant of record, and the Supplier receives payouts to the account it nominates. The Supplier's payout for a Booking is the experience price less commission, any refunds, chargebacks attributable to the Supplier, any reserve, required withholding tax, payment fees, and any other amount the Supplier owes Zameera. Zameera provides the Supplier with a statement of each Booking's value, commission, deductions, and payout. Payout timing follows the Supplier's cancellation cut-off, or the earlier release agreed in the commercial schedule where an experience requires funds up front. Where Zameera has forwarded funds to the Supplier in advance and a refund later becomes due, the Supplier returns the relevant amount within five Business Days of notice; Zameera processes the Customer refund once funds are returned and does not fund refunds from its own reserves. Zameera may set off amounts the Supplier owes against future payouts and may hold a proportionate reserve where the Supplier's risk profile reasonably warrants it.

For each Booking Request, the Supplier confirms availability and details promptly; no response within forty-eight hours may be treated as a decline. Once a Booking is confirmed the Supplier must honour it and may not move it off-platform, cancel it to take a higher-paying direct customer, or vary it on materially worse terms. Zameera manages Customer communication before the experience; the Supplier does not contact the Customer directly beforehand unless Zameera authorises it for a specific Booking, and the Supplier provides Zameera with accurate meeting-point, timing, and preparation details in good time. The Supplier will not materially substitute or downgrade an experience, including any change of route, vessel, vehicle, aircraft, guide, venue, or material inclusion, without Customer consent through Zameera, except where unavoidable for safety.

Customers expect a private-concierge standard. The Supplier will deliver each experience to the standard agreed, greet and treat Customers professionally, keep all vessels, vehicles, aircraft, and venues in excellent and safe condition, provide food, beverage, and hospitality as described, and treat Customer identity and preferences as confidential. Every experience with any physical risk begins with an appropriate safety briefing, and the Supplier's lead representative has clear authority to pause or refuse participation on safety grounds. Where something goes wrong within the Supplier's control, the Supplier acts in the Customer's interest and offers a meaningful remedy, such as a partial refund, credit, or comparable alternative. The Supplier will not solicit off-platform bookings, pressure Customers for extra payment or tips, use Customer content without consent, or operate under expired licences or insurance.

The Supplier will meet reasonable response times, including an immediate response to any life-safety matter during an active trip, and a prompt response to operational and general messages. The Supplier will report to Zameera immediately any cancellation by the Supplier and any serious incident, including any death, injury requiring medical attention, police, marine, aviation, or motor incident, assault, or significant property damage, and in any event within twelve hours, and any personal data breach within twenty-four hours. In a serious incident the Supplier will preserve evidence, cooperate with Zameera and the authorities, notify its insurer, and not make public statements naming Zameera without Zameera's approval. Sustained failure to meet these standards affects how the Supplier's experiences are featured and may lead to suspension.

The Supplier is responsible for the safety of each experience and will maintain all licences, permits, and certifications required, follow manufacturer and regulatory guidance, and never operate under an expired or invalid licence. For activities with inherent risk the Supplier will operate to applicable industry standards, employ qualified staff, brief Customers, refuse unsafe participation, and keep incident and maintenance records. The Supplier will not knowingly allow a Customer to take part where the Customer fails to meet stated requirements or to disclose a relevant medical or fitness condition.

The Supplier will maintain, throughout the period its experiences are offered, insurance appropriate to each experience and to a high-net-worth Customer profile. As a minimum this includes public or general liability of at least USD 1,000,000 per occurrence (with product liability at the same level where the Supplier provides food or beverage), employer's liability as required by law, and cover for the assets used. For higher-risk categories the Supplier will hold the cover standard to that activity at appropriate limits, including hull and protection-and-indemnity cover for marine operations (protection and indemnity at least USD 5,000,000), aircraft hull and passenger liability for aviation, motor and passenger liability for land and desert, and specialist cover for expedition, diving, wellness, food, and events, including for any third-party assets or operators used. Where reasonably available, Zameera is named as additional insured on the Supplier's liability cover. The Supplier provides certificates on onboarding and each renewal, notifies Zameera within forty-eight hours of any cancellation or material change, and ensures cover extends to every jurisdiction and activity in which it operates.

Zameera operates continuous quality assurance and may audit documents, visit on-site, mystery-shop, and review Customer feedback. The Supplier will cooperate and respond to corrective-action plans, with a default cure period of seven days for material issues. Material safety issues may trigger immediate suspension pending investigation.

Zameera decides which experiences to present, feature, and prioritise, using a combination of operational reliability, Customer experience, content quality, relevance, and editorial and brand fit. Zameera retains full editorial discretion to feature, demote, or remove any experience to protect the brand, Customers, or safety, and does not guarantee any volume of Bookings, visibility, or revenue. This reflects Zameera's transparency obligations under applicable platform regulation; where an experience is suspended or removed the Supplier may request the reasons and appeal.

When Zameera shares Customer personal data with the Supplier to deliver a Booking, the Supplier is an independent controller of that data and processes it only to fulfil and support the Booking and to meet its own legal obligations. The Supplier will not use it for marketing without the Customer's separate consent, sell it, or use it to train unrelated services. The Supplier will keep it secure with appropriate technical and organisational measures, limit access to those who need it, notify Zameera of any personal data breach without undue delay and within twenty-four hours, honour data-subject requests and cooperate with Zameera, ensure lawful mechanisms for any international transfer, and delete or anonymise the data when no longer needed and within ninety days of termination, except where law requires retention.

The Supplier grants Zameera a worldwide, non-exclusive, royalty-free, sublicensable licence to use the content it provides on the platform and in marketing connected to Zameera, and warrants that it holds all necessary rights and releases for it. Zameera-Created content and the Zameera brand remain Zameera's and may not be used by the Supplier without written approval. The Supplier will keep confidential the identity, itineraries, and details of Customers introduced through the platform, impose the same duty on its staff, and not publish or use any Customer's name or image without consent through Zameera.

For twelve months from the first introduction of a Zameera-Introduced Customer, the Supplier will not solicit that Customer off-platform for the same or a similar experience, offer them better terms off-platform, or use their data to bypass Zameera. Where the Supplier breaches this, Zameera may recover the commission it would have earned and its reasonable enforcement costs, and may suspend or remove the Supplier. This does not restrict a genuine pre-existing direct relationship the Supplier can evidence in writing.

The Supplier will not describe any experience as a package or linked travel arrangement, or bundle regulated travel services in a way that could make Zameera the organiser of a package, without Zameera's written approval. The Supplier will comply with all anti-money-laundering, counter-terrorist-financing, sanctions, and anti-bribery law, will not accept Bookings from sanctioned persons or make or accept improper payments, and will notify Zameera of any related investigation or designation.

Zameera may suspend or remove the Supplier's account or any experience on reasonable notice, or immediately where required for safety, fraud, legal, data-protection, or serious brand reasons, including for expired licences or insurance, material or persistent breach, safety concerns, or insolvency. Either party may terminate on thirty days' written notice; Zameera may terminate immediately for material breach incapable of cure. Where Zameera makes a material change to these Terms it gives at least fifteen days' notice on a durable medium, except where a change is required by law, by the payment partner, or for safety. On termination, the Supplier's experiences are withdrawn, confirmed Bookings are honoured where safe and lawful, final payouts are made net of amounts owed, and obligations that by their nature survive, including confidentiality, non-circumvention, indemnity, liability, and dispute resolution, continue.

The Supplier will defend, indemnify, and hold harmless Zameera and its affiliates, officers, employees, and contractors against any claim, loss, liability, or reasonable expense arising from: injury, illness, or death in connection with an experience not caused by Zameera's negligence; property damage; the Supplier's operational or service failure; inaccurate or misleading information the Supplier provides for an experience; breach of the Supplier's warranties or of Applicable Law; tax, employment, or third-party labour claims; intellectual-property infringement in the Supplier's content; a data-protection breach on the Supplier's part; fraud or wilful misconduct; breach of sanctions or anti-bribery obligations; failure to act on allergy, dietary, accessibility, or medical information provided to the Supplier; and chargebacks, refunds, and Customer claims arising from the Supplier's delivery.

Subject to matters that cannot be limited by law, Zameera's total liability to the Supplier is limited to the commission paid to Zameera in the six months before the event giving rise to the claim, and Zameera is not liable for indirect or consequential loss, including loss of profit, bookings, or reputation, or for demand levels, the prominence given to the Supplier's experiences, payout timing caused by the payment partner or compliance holds, or Customer conduct. The Supplier's liability under the safety, insurance, content, confidentiality, non-circumvention, data-protection, compliance, and indemnity sections is not capped. Nothing here excludes liability for fraud or wilful misconduct.

Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control; affected obligations are suspended, and accrued payment obligations and Customer refunds are unaffected.

Governing law and disputes. These Terms are governed by the law of the Dubai International Financial Centre (DIFC). Any dispute is referred first to confidential mediation administered by the Dubai International Arbitration Centre (DIAC) and, if not resolved within forty-five days, to DIAC arbitration seated in the DIFC, in English, before one arbitrator. Either party may seek urgent injunctive relief at any time.

Complaints. The Supplier may challenge a Zameera decision in writing to contact@zameera.com; Zameera acknowledges within five Business Days and responds substantively within thirty days.

Assignment and severability. The Supplier may not assign without Zameera's consent; Zameera may assign to an affiliate or successor where this does not materially reduce the Supplier's rights. If any provision is invalid, the rest stays in force.

Entire agreement and notices. These Terms and any signed commercial schedule are the entire agreement between Zameera and the Supplier, and the schedule prevails where it expressly varies these Terms. Notices are in writing to the contact details on file and to contact@zameera.com, and these Terms may be accepted electronically.

Zameera L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email: contact@zameera.com

— END OF SUPPLIER TERMS —